It is our privilege to stand behind our 30-day money-back guarantee on our products. The 30-day period is calculated from the calendar date that a shipping label is generated for your order and is not from the time of delivery. If for any reason you are dissatisfied with our products, we will fully refund the eligible amount of your purchase. Only unopened products subject to additional terms below are eligible for return. Once we receive the item(s) back, we will immediately process the appropriate refund once items arrive back in our warehouse.

At, our priority is to make our customers feel great and in return, spread our mission. We will do everything we can to help ensure that you are 100% satisfied. Most issues can be resolved by contacting our team at for prompt assistance, tips, and tactics on how to enjoy and properly use our products.

Conditions of Return

To be eligible for a return, your item(s) must be unopened and in new condition. Your return must also be in the original packaging and include a receipt or proof of purchase. Sale items and items purchased with promotional or discount offers or subscription discounts are not eligible for return; only regularly priced items at the time of purchase may be refunded, subject to an approved Return Merchandise Authorization (RMA). You must make a request for an RMA during the money-back-guarantee window.

If you are unsatisfied with the flavor of a tea product after opening, and your item was a Matcha/tea subscription purchase, we may send you a different tea product that you may potentially better enjoy instead. In order to take advantage of this Replacement Benefit, your Matcha/tea subscription must be in good standing and remain active for at least 30 days after receiving your replacement tea. If your Matcha/tea subscription is cancelled within those 30 days, you may be charged for the replacement tea at our sole discretion. This Replacement Benefit is your only remedy to being dissatisfied with the flavor of a tea product. Only one replacement benefit is available per lifetime of a Customer, and is only available to Matcha/tea subscription users as qualified above.

Shipping of Return

To return your product, first request an RMA for approval. Then, use that RMA to ship it back to our return warehouse at the address provided by the seller.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping you paid will not be reimbursed. You may choose to insure the return package, in which case we are not responsible for any postage, service fees, insurance fees, or otherwise.

We may, at our sole discretion, offer a digital return label for your use. Any costs that we incur, not limited to processing or postage, will be deducted from your refund additional to the 25% restocking fee. We do not guarantee any return labels or any of their features or assumed features. They are a courtesy only, and particularly may not include package insurance. In the case we provide you a return label, we are not responsible for your choice to use it. Your choice to use it relieves us of any and all liability, in any case or cases that package(s) are lost, damaged, stolen, or otherwise unarrived at our return center in the satisfactory condition required for refund eligibility. 

If you are shipping an item yourself, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven working days.

If there is nothing wrong with the product, and you simply want to return it, we will charge a 25% restocking fee, as calculated from the retail price or price paid, whichever is higher, of each product. If you are returning a Matcha/tea subscription product, the restocking fee will be up to 40%.

If you haven’t received a refund yet, check with your credit card or bank to see if there is a refund waiting to be posted. If you still have not received your refund yet and it has been longer than 30 days, contact us at

Items Received as Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send the defective or damaged item to our return warehouse at the address provided to you by the seller.

Shipping of Exchange

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Items Lost, Stolen, or International Orders

In the event that an item is lost or stolen during or after shipment, Green of Japan is not responsible for replacing the order. If the items have been verified to have been delivered via tracking number Green of Japan is not responsible for replacing said items. Unfortunately, there have been several instances where we replaced stolen items only to find out that these items have been delivered to the customers after all.

We also expressly decline liability for payments owed for customs, taxes, duties, and any other entry, or similar, “customs fees” charges assessed by the country of destination, or associated carrier-charges, including but not limited to brokerage.

We will not pay any customs fees, whether directly nor as a credit nor refund. We will not refund any value of an international order for any reason once evidenced or implied being outside the U.S., such as in the case that the recipient declines customs fee payment(s). At our sole discretion, we may pay customs fees on recipient’s behalf, as a right, but not an obligation.